CASE MANAGEMENT

MANAGE ALERTS WITH GREATER CONVENIENCE

Fincom’s Case Management System allows AML Compliance team effectively manage Alert-cases. The system is designed to support multiple teams’ operations with a built-in permissions hierarchy.

The System’s Dashboards provide supervisors and staff members with a comprehensive overview of current tasks and closed cases.

KEY FEATURES & FUNCTIONALITY

PERMISSIONS & ACCESS

Four permission Levels:

  • Admin
  • Chief of Compliance
  • Supervisor
  • Compliance Team Member

TASK ASSIGNMENTS

The Supervisor can allocate and assign tasks to each of the compliance team members, override decisions, and review status.

MANAGEMENT

They system provides comprehensive tools for Alerts management and following-up on each Alert Case.

NOTIFICATIONS

Sending notification on Flagged individuals or companies to the Account Restrictions List, blocking them from onboarding or further transactions processing.

DASHBOARD

Dashboard & Query Logs: intuitive UI for fast, simple, and effective case management processing.

REPORTS

Different kinds of reports for follow-up, auditing, inspection. Access to the Reports – in accordance with permission levels. Reports can be saved for later auditing or purposes.

The Query-Logs can be sorted by case-status (Open, Pending, Submitted or Closed) or by assigned compliance team member, each with their specific color-identifier. Each case indicates the time past from the moment an Alert is received, until case is closed. If the timeframe exceed a preset level, the case is marked RED, signaling the supervisor that this case is overdue and must be resolved – all configurable.

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